hotel Policy

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Check-in and Check-out:

Check-in time is at 2:00 PM, and check-out time is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Reservation and Payment:

Guests must provide a valid credit card or make cash advance at the time of booking to secure the reservation.

Payment for the room and any additional charges must be settled upon check-in.

Accepted forms of payment include major credit cards, debit cards, UPI and cash.

Cancellation and No-Show:

Cancellation policies may vary. Please refer to the reservation confirmation or contact the hotel directly for cancellation policies.

In the event of a no-show (failure to check-in), the first night's room rate may be charged to the credit card on file.

Occupancy and Additional Guests:

The maximum occupancy per room is typically stated in the room description. Additional charges may apply for extra guests exceeding the stated occupancy.

Children under a certain age (e.g., 12 years old) may stay for free when sharing existing bedding with parents or guardians.

Smoking Policy:

Our hotel is a non-smoking property. Smoking is strictly prohibited in all guest rooms and indoor public areas. Designated smoking areas are available outside the building. Guests found smoking in non-smoking areas may be subject to additional charges.

Pet Policy:

Pets are not allowed in the hotel premises. We apologize for any inconvenience this may cause. Please make alternative arrangements for your pets during your stay.

Damages and Losses:

Guests will be held responsible for any damage, loss, or theft of hotel property caused during their stay. Charges for damages may be applied to the credit card on file.

Noise and Disturbance:

Guests are expected to respect the comfort and privacy of other guests. Excessive noise and disturbances, especially during nighttime hours, are not permitted.

Safety and Security:

It is advisable to take necessary precautions and not leave valuable belongings unattended in the room.

The hotel is not liable for any loss or damage to personal belongings or valuables during the stay.

Hotel Facilities and Amenities:

Guests may have access to basic facilities and amenities, such as free Wi-Fi and a 24-hour front desk. Please inquire at the front desk for specific amenities available at the hotel.

Room Cancellation Policy:

Cancellation requests must be made at least 24 hours prior to the scheduled check-in time (2:00 PM local hotel time) to avoid any cancellation charges.

If a cancellation is made within 24 hours of the scheduled check-in time, the hotel reserves the right to charge the equivalent of one night's room rate to the credit card on file.

In the event of a no-show (failure to check-in) without prior cancellation, the hotel reserves the right to charge the equivalent of one night's room rate to the credit card on file.

Cancellation policies may vary for special rate plans, promotions, or group bookings. Please refer to the reservation confirmation or contact the hotel directly for specific details regarding these reservations.

Extra Bed Policy:

Additional beds or rollaway beds may be available upon request, subject to availability.

Additional charges apply for extra beds. Please contact the hotel directly for the current extra bed rates.

The maximum number of guests per room, including extra beds, must not exceed the stated occupancy limit for that room type.

Extra beds are typically suitable for children or young adults. Please inquire with the hotel for weight and height restrictions or any age limitations.

Requests for extra beds should be made at the time of booking or prior to check-in to ensure availability.

The availability of extra beds may vary depending on the room type and hotel policy.

Car/Bike Parking Policy:

Our hotel has limited parking spaces available for guests on a first-come, first-served basis.

Parking availability is not guaranteed and is subject to availability at the time of arrival.

If all parking spaces are occupied upon your arrival, our front desk staff will assist you in finding alternative parking options nearby.

We recommend contacting the hotel in advance to inquire about the availability of parking and any parking reservation options, if applicable.

The hotel is not responsible for any loss or damage to vehicles parked on the premises.

Dispute Resolution Policy:

At Sulu Residency, we strive to provide exceptional service and ensure guest satisfaction. In the unlikely event that a dispute or concern arises during your stay, we have established the following procedure for prompt and fair resolution:

Initial Resolution: If you encounter any issues or concerns, please bring them to the attention of our front desk staff or the designated hotel manager as soon as possible. We will make every effort to address and resolve the matter promptly and to your satisfaction.

Escalation: If the issue remains unresolved or you are not satisfied with the initial resolution, you may request to speak with a senior hotel manager or the hotel's general manager. They will personally review the matter and work towards a mutually acceptable solution.